Refund & Cancellation

1. Cancelling an order

Every order is reviewed by us before it’s confirmed and dispatched — nothing ships automatically. If you want to cancel, contact us as soon as possible by phone, WhatsApp or email, quoting your order number. Orders cancelled before dispatch can be cancelled in full. As Cash on Delivery is currently our only payment method, no payment has usually been collected at that point, so there is nothing to refund.

If an order has already been dispatched, it can’t be recalled — please refer to “Returns” below once it arrives.

2. Returns — damaged, spoiled or wrong item

Because we are selling fresh food, please check your order the moment it arrives. Contact us on the same day of delivery if:

• the tin arrived dented, leaking, or with a broken seal,
• the contents are spoiled, sour or otherwise not in edible condition, or
• you received the wrong sweet, the wrong pack size, or the wrong quantity.

Let us know with your order number and, where possible, a photo of the tin and its printed batch date. We’ll arrange a replacement or a refund — whichever you prefer — at no extra cost to you. Please keep the tin and its packaging until the issue is resolved, as we may need the batch date to trace it.

3. Change-of-mind returns

Sweets are perishable and cannot be resold once they have left us, so we can’t accept change-of-mind returns on delivered food. If you need to change or cancel an order, do it before dispatch — see section 1 above, and please give us as much notice as you can on festival-week and bulk orders.

4. Items we can’t accept back

• Any tin that has been opened, except where the contents were spoiled or not as described.
• Sweets that have been left unrefrigerated after opening, or stored outside the conditions on the pack.
• Bulk and made-to-order festival orders, once the kitchen has begun preparing them.

This does not affect your right to a replacement or refund for an item that is spoiled or not as described.

5. Freshness complaints

Every tin carries the date it was packed and a best-before date. If a sweet is within that date and was stored as the pack directs but still isn’t right, tell us the batch date and we will make it good — see Contact Us. We’d rather hear about it than not.

6. Refunds

Where a refund is due — for example an order paid for in advance, an overcharge, or a cancellation after payment — we process it to your original payment method, or by bank transfer / UPI where that’s not possible, within 7 business days of the refund being approved. Delivery charges are refunded only when the return is due to our error (damaged, spoiled or wrong item).

7. Delivery delays

Delivery timelines shown at checkout are estimates, not guarantees. If your order is significantly delayed, contact us and we’ll look into it — you’re welcome to cancel for a full refund if it hasn’t shipped yet.

8. How to reach us

Madhuram Foods, Ap Dhalewadi Tarfe Havali, Shiroli Bk, Junnar, Pune, Maharashtra 410511. Email madhuramfoods63@gmail.com, or call +91 72760 36706 / +91 90963 99377. See our Contact page for WhatsApp and store hours.

This policy is part of our Terms & Conditions.